This Refund Policy outlines the terms and conditions for obtaining refunds for VPS hosting services (“Services”) purchased from Protrader.

1. Eligibility for Refunds

• 30-Day Money-Back Guarantee: We provide a 30-day money-back guarantee for all new VPS hosting purchases. If you are not satisfied with our Services for any reason within the first 30 days of your initial purchase, you may request a full refund.

2. How to Request a Refund

To request a refund, please contact our customer support team within the eligible refund period. You can submit a support ticket through your account dashboard or reach us via email at [email protected].

3. Refund Process

Once we receive your refund request, we will review it and process the refund within a reasonable timeframe. Refunds will be issued to the original payment method used for the purchase.

4. Non-Refundable Items

The following items are not eligible for refunds:

• Renewals: Payments for renewing VPS hosting services are non-refundable.
• Add-Ons: Additional services, upgrades, or add-ons purchased separately from your VPS hosting plan are non-refundable.

5. Exceptions

In exceptional cases, we may consider issuing a refund outside of the standard refund policy. Such exceptions will be evaluated on a case-by-case basis at our sole discretion.

6. Chargebacks and Disputes

If you initiate a chargeback or dispute with your payment provider without first contacting us to resolve the issue, your account may be suspended or terminated. Additionally, you may be subject to extra fees or penalties.

7. Contact Us

For any questions or concerns regarding this Refund Policy, please reach out to us at [email protected].